Shipping policy
Shipping Policy
Last updated: September 9, 2026
Thank you for shopping with Khalijex. Here's everything you need to know about how we process, ship, and deliver your Cash on Delivery (COD) orders across the GCC.
1. Delivery Areas
We currently ship to customers in:
- United Arab Emirates
- Saudi Arabia
- Kuwait
- Qatar
- Bahrain
- Oman
2. Order Processing Time
Orders are processed within 1–3 business days after confirmation. As part of our COD process, our team or courier partner may contact you by phone or WhatsApp to confirm your delivery address before your order is dispatched.
3. Estimated Delivery Times
| Country | Estimated Delivery Time |
|---|---|
| United Arab Emirates | 2–4 business days |
| Saudi Arabia | 3–5 business days |
| Kuwait | 3–6 business days |
| Qatar | 3–6 business days |
| Bahrain | 3–6 business days |
| Oman | 4–7 business days |
Delivery times are estimates provided by our courier partners and are not guaranteed. Public holidays, weather conditions, and high order volumes may cause delays.
4. Cash on Delivery Process
- Please keep your phone reachable, as our courier will call to confirm the delivery before arriving.
- Have the exact cash amount ready at the time of delivery.
- Our courier will attempt delivery up to 2 times. If both attempts are unsuccessful, the order will be returned to our warehouse and cancelled.
5. Shipping Costs
Shipping fees, if applicable, are calculated and shown at checkout based on your delivery location and order value. We regularly offer free shipping promotions — any applicable offer will be reflected automatically at checkout.
6. Order Tracking
Once your order is dispatched, you will receive a confirmation message with your tracking details via SMS, WhatsApp, or email. Please allow 24–48 hours for tracking information to update.
7. Incorrect Delivery Information
Please double-check your name, phone number, and delivery address at checkout. Khalijex is not responsible for delays or non-delivery caused by incorrect information provided by the customer. If you notice an error after placing your order, contact us immediately at support@khalijex.com so we can correct it before dispatch.
8. Multiple Items
If your order contains multiple products, they may occasionally be shipped in separate parcels. You will not be charged any additional shipping fees for split shipments.
9. Contact Us
Khalijex Email: support@khalijex.com